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Upenda Création items are considered hygiene products, no refunds are possible.

If you have a defective product, you can contact us from the "contact" section of the website.

Our processing times are 1 to 3 business days depending on the time of year and demand. For personalized items, please allow 5 to 10 business days.

Care instructions can be found under each product description.

Silicone: Hand wash with mild soap. Do not immerse in water or sterilize with heat. Air dry.

Wood: Hydrate parts with a natural oil such as organic coconut oil; do not immerse in water. Clean thoroughly with a washcloth and mild soap.

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